Lifecycle Management Group Ltd understands that your privacy is important and that you care about how your personal data is used and shared. We respect and value the privacy of everyone who visits Lifecycle.co.uk, MyOptimise.co.uk, Optimise.eu.com, OptimiseContract.co.uk, theleasingframework.co.uk, replacementplanning.co.uk and NHSLeasing.co.uk (our “Sites”) and will only collect and use personal data in ways that are described here, and in a manner, that is consistent with our obligations and your rights under data protection law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of our Sites and/or You will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using our Sites immediately.
In this Policy the following terms shall have the following meanings:
This Privacy Policy applies only to your use of Our Sites. It is important that you read this Privacy Policy together with any other fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your personal data. Our Sites may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Depending upon your use of Our Sites, We may collect some or all of the following personal data which we have grouped together as follows (please also see section 14 on Our use of Cookies and similar technologies or click here for Our Cookie Policy):
We use different methods to collect data from and about you including through:
• apply for Our products or services;
• create an Account;
• request marketing to be sent to you; or
• give Us feedback or contact us.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
---|---|---|
To provide and manage your Account |
(a) Identity
(b) Contact (c) Profile |
Performance of a contract with you |
To process and supply Our products and/services to you including:
(a) Access to Our Sites (b) Manage payments, fees and charges (c) Collect and recover money owed to Us |
(a) Identity
(b) Contact (c) Transaction (d) Marketing and Communications |
(a) Performance of a contract with you
(b) Necessary for Our legitimate interests (to recover debts due to Us) |
To manage Our relationship with you which will include:
(a) Notifying you about changes to Our terms or privacy policy (b) responding to questions and queries from you (c) asking you to provide feedback |
(a) Identity
(b) Contact (c) Profile (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation (c) Necessary for Our legitimate interests (to keep Our records updated and to study how customers use Our products/services) |
To administer and protect Our business and Our Sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity
(b) Contact (c) Technical (d) Usage |
(a) Necessary for Our legitimate interests (for running Our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation |
To deliver relevant and personalised products and/services to you |
(a) Identity
(b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for Our legitimate interests (to study how customers use our products/services, to develop them, to grow Our business and to inform Our marketing strategy) |
To improve Our Sites, products/services, marketing, customer relationships and experiences |
(a) Technical
(b) Usage |
Necessary for our legitimate interests (to define types of customers for Our products and services, to keep Our Sites updated and relevant, to develop Our business and to inform Our marketing strategy) |
To make suggestions and recommendations to you about products or services that may be of interest to you |
(a) Identity
(b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
(a) Necessary for Our legitimate interests (to develop Our products/services and grow Our business)
(b) Consent |
• The personal data We hold will be protected against any unauthorized access;
• Confidentiality of the personal data We hold will be assured;
• Integrity of the personal data We hold will be maintained;
• Availability of the personal data We hold for business processes will be maintained;
• Legislative and regulatory requirements will be met;
• We have business continuity plans and they are maintained and tested;
• Information security training has been given to all employees;
• All actual or suspected information security breaches will be reported to the IT Department and will be thoroughly investigated.
Our office network and data centre servers are protected by high-end firewalls and are constantly monitored against external threats.
Both sites have physical security guards and restricted access 24-7-365.
Our online applications are hosted on Microsoft Azure who are compliant with several security frameworks (ISO/IEC 27001:2013 and NIST SP 800-53).
We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that personal data only for the same purposes for which it was originally collected by Us.
In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Sites, you may be given options to restrict Our use of your personal data. In particular, We aim to give you strong controls on Our use of your personal data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account).
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
Our Sites may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Sites and to provide and improve Our products and/or services. In addition, our Sites use analytics services provided by Google and Candi, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Sites. For more details, please click here for our Cookie Policy
If you have any questions about Our Sites or this Privacy Policy, please contact Us by email at DataProtection@Lifecycle.co.uk. Please ensure that your query is clear, particularly if it is a request for information about the personal data We hold about you (as under section 13, above).
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Sites and you will be notified when you next visit Our Sites or log-in to your Account.